TERMS & CONDITIONS
Thank you for choosing Keystone Soft Wash. Please fully review and let us know if you have any questions or concerns about any information contained in our agreement. We will require you to verify that you read and understood the terms and conditions agreement before we start any work.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Keystone Soft Wash and its owners, employees, and subcontractors, hereby identified as “company,” for the execution of services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Keystone Soft Wash will provide to you are subject to the following terms and we reserve the right to update the terms and conditions at any time without notice to you. You can review the Terms and conditions by clicking on the Terms and Conditions links via our website, email communications or any other communications such as estimate or invoice links.
Authorizations:
Client agrees to allow company on the property for the purposes of completing the requested services. Client understands that the cleaning service will be completed in the time frame given during the estimate. Due to unforeseen circumstances including, but not limited to bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but have to work around other scheduled clients and weather conditions. Company also has the permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow Company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, Client agrees to inform the company and will avoid using any water during the cleaning service as to allow to maximum pressure during the utilizations of the Company’s services. If Clients water source is not sufficient for cleaning service, they must inform the Company prior to the date of service so the Company can adequately prepare to bring water with them to cover required flow. The Company does not hook up to the homeowner’s power as our equipment is powered by our own systems. We do require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service. The Client’s spigot is the only required hookup needed at the Client’s home. The Company shall inspect any spigot prior to and after cleaning to ensure there is no damage to area. The Company will not be held accountable for previously damaged spigots. Client will be informed of any previously noted damage. The Company will not be held accountable for any issues within or outside the home that is not related to the cleaning service.
Risks and Releases of Liability Acknowledgement
The Company technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the Company does not cause harm to your investment. The Company uses safe techniques with the use of low pressure on delicate surfaces such as siding and roofing. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per the manufacturer’s recommendations on the homes surfaces, should be implemented by the Client to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the Client to insure a watertight seal. This will prevent damage from occurring. The Client assumes all risks and takes responsibility for any damage that occurs due to improper maintenance.
On the date of service, the Company will note any pre-existing damage on the checklist sheet with the Client and have them sign. If the Client is unable to sign at time of noted damage, the Company will note the absence on the check-list sheet and take photos of the noted damage. The Client will have to sign off on the check-list sheet to note that they have been informed of any damage once work is complete. If the Client is unavailable at the time of completion, the Company will notify the Client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the Company will cease all cleaning efforts until the Client can see the damage and acknowledge its existence.
Client understands that the Company has set procedures to ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn and will recover or if it has been killed. The Company will then determine a plan of action after evaluation of plant life.
House Wash acknowledgement
Client understands that any blemish, flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or has contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that the Company may not find every flaw and is not liable if it is more noticeable after the washing; unless it is found to be of negligence by the Company. Client also understands if we do a site-unseen estimate, based on provided photos or use of software, that we will not be able to note any flaws in exterior surfaces. If we do a site-unseen estimate, the Client understands we are not liable for any unacknowledged flaw and will do our best to point this out on the date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that they must shut off all outside electrical outlets and fixtures at the breaker box prior to service.
Roof Wash acknowledgement
When the company completes a roof wash service, client understands that all roofs react to our solution differently and results may vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, mildew or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as; age of roof, type of shingle, location, and the amount of buildup. It is understood that there is potential to have some light brown areas that remain after treatment. These light brown areas are dead algae which, prior to treatment, were black streaks. If this occurs, the Client understands it will take some time for the remaining dead algae to come off with assistance of natural elements such as sun exposure and rain. The Company requests Clients wait 6 to 8 weeks for the brown areas to fade. If after 6 to 8 weeks, the brown areas remain, the Client should contact the Company immediately so we can come physically view the area to appropriately determine the next step. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to completely remove. Those growths will turn white when treated with our solution. The Client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain, we request the Client reaches out to the Company. We will then do an onsite assessment to determine the next appropriate step. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
On the Day of the Service:
Please have a water spigot activated and easily accessible
Please have all windows and doors shut as tight as possible.
While the Company utilizes techniques and procedures to cover all electrical outlets, we ask the client to please shut off power to all exterior outlets that are not covered with exterior covers.
Please have all pet’s inside before and during cleaning
Please ensure that all work areas are clear of all furniture, flags, doormats, planters decorations, sensitive materials and vehicles.
Content Release & Use
Client agrees to allow the Company to utilize any photos, videos, reviews or descriptions of the property in the context of advertising for the Company. The Company will use these photos, videos or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The Client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the Client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days.
If Any Damage Occurs
The Company will be responsible, under our terms and conditions, for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to the Company within 3 days of completion of service(s). The Company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that was a result of operator error, negligence, or willful misconduct.
Payment Terms
Payment is due upon completion of work unless other arrangements were made between the Client and Company. If a different arrangement occurs, this will be documented and signed by both parties. We accept forms of payment to include Cash, Check, Venmo & Credit Cards.
Acceptance of Terms
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize the Company to do the work as specified on the estimate. You release our company from property damage unless it is caused by operator error, negligence, or willful misconducts. The Company is not responsible for damage to lose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.
